Pharmacy Phones Systems for PioneerRx
As a PioneerRx Connected Vendor, Medtel Communications brings true workflow automation to your pharmacy. Refill requests, caller identification, and patient data retrieval—all synced seamlessly with your PioneerRx pharmacy software.
A Phone System That Works Inside Your Pharmacy Software
Medtel’s Pharmacy Phone System is a powerful customer engagement tool that can help your pharmacy provide a positive first impression. You get all the features of a modern, cloud-based business phone system and robust IVR (Interactive Voice Response) technology all on one platform.
The Medtel IVRx technology provides pharmacies with a complete communication solution – and by integrating directly with your PioneerRx system, your team gains real-time access to patient information and a fully automated refill-request workflow that minimizes manual tasks and speeds up service.
Pharmacy Phone & IVR Benefits
- Provide a 24/7 refill mechanism without additional staffing
- Reduce data-entry errors
- Decrease time spent on the phone
- Improve patient satisfaction and speed of service
Why Medtel + PioneerRx
- Seamlessly sync refill requests received via your IVR to PioneerRx
- “Click to call” patients or providers directly from PioneerRx
- View patient profile details for incoming callers within PioneerRx with “who’s calling me”
Medtel IVRx Features
Cloud-Based Technology
Eliminate the need for expensive hardware in exchange for automatic system updates and business continuity.
Easy To Configure
Automated attendants, customizable greetings, menus, and efficient call routing.
Automate Communications
Outbound calling, reminders, confirmation calls, and outbound SMS messaging.
Multi-Site Support
Available for single or multiple locations.
PioneerRx Integration
Medtel Communications is a proud PioneerRx Connected Vendor.
Medtel Insights
Get real-time call reporting, stats, and prescription refill alerts with Medtel Insights.
URAC Reporting
URAC® Reporting is also available as an add-on service to meet Specialty Pharmacy Accreditation requirements.
