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M-Cloud Preferences

Please complete the following fields to help us configure your new M-Cloud phone system. If you have any questions, please call 941-751-7707 or send us an email.

Store Name(Required)

Contact Name(Required)

First Last

Phone(Required)

Email(Required)

English is the primary language for the IVR. Would you like to include options in Spanish?(Required)

Yes

The language callers will hear when they reach the IVR

Time Zone(Required)

Eastern Standard (ET)

Central Time (CT)

Mountain Time (MT)

Pacific Time (PT)

Other

Hours of Operation

Enter the pharmacy hours of operation below.

Monday(Required)

Tuesday(Required)

Wednesday(Required)

Thursday(Required)

Friday(Required)

Saturday(Required)

Sunday(Required)

Holidays

Please indicate if your pharmacy is open or closed for the following Federal holidays. Enter your hours of operation if open.

New Year's Day(Required)

Business Hours

Enter Business Hours if Open

MLK, JR. Day(Required)

Business Hours

Enter Business Hours if Open

Presidents Day(Required)

Business Hours

Enter Business Hours if Open

Memorial Day(Required)

Business Hours

Enter Business Hours if Open

Juneteenth(Required)

Business Hours

Enter Business Hours if Open

Independence Day(Required)

Business Hours

Enter Business Hours if Open

Labor Day(Required)

Business Hours

Enter Business Hours if Open

Indigenous Peoples' Day or Columbus Day(Required)

Business Hours

Enter Business Hours if Open

Veteran's Day(Required)

Business Hours

Enter Business Hours if Open

Thanksgiving Day(Required)

Business Hours

Enter Business Hours if Open

Christmas Eve(Required)

Business Hours

Enter Business Hours if Open

Christmas Day(Required)

Business Hours

Enter Business Hours if Open

Additional Holidays or Planned Closures

Please list any additional observed holidays. Indicate open or closed, and hours of operation if open.

Outbound Calling

Do You Want to Enable Click to Call?(Required)

Yes

Do You Want to Enable Who is Calling?(Required)

Yes

Greetings

Main Greeting(Required)

Enter the main greeting you would like your customers to hear when calling the pharmacy during normal business hours. For example, "Thank you for calling PHARMACY NAME."

After-Hours Greeting(Required)

Enter the main greeting you would like your customers to hear when calling the pharmacy outside of normal business hours. For example, "Thank you for calling PHARMACY NAME, we are currently closed."

Daytime Menu

Below are menu script options designed to help your customers navigate the phone system menu during normal business hours. Additional options or customizations can be added if needed.

Hours and Location Message(Required)

Enter the message you would like your customers to hear with your hours and location information. Example: ABC Pharmacy is located at 123 Main Street, Any City, State 12345. Our hours are Monday through Friday from 8am to 6pm, Saturday 9 am to 1pm, and we are closed on Sundays. Our Pharmacy is closed from 12-1pm daily.

Menu Option 1(Required)

Example: If you know your prescription number and are calling to request a refill – Press 1

Menu Option 2(Required)

Example: If you are calling from a doctor’s office to authorize a prescription – Press 2

Menu Option 3(Required)

Example: To leave a voicemail message for the Pharmacy staff – Press 3

Menu Option 4(Required)

Example: If you have requested a refill thru our automated system and would like to confirm the prescription is ready - Press 4

Menu Option 5(Required)

Example: For Pharmacy Hours and Location – Press 5

Menu Option 0

Example: To speak to a pharmacy team member - Press 0

Menu Custom

Enter additional menu prompt

Menu Custom

Enter additional menu prompt

After-Hours Menu

Below are menu script options designed to help your customers navigate the phone system menu after business hours. Additional options or customizations can be added if needed.

Menu Option 1(Required)

Example: If you know your prescription number and are calling to request a refill - Press 1

Menu Option 2(Required)

Example: If you are calling from a Doctor's office to authorize a prescription – Press 2

Menu Option 3(Required)

Example: If you have requested a refill thru our automated system and would like to confirm the prescription is ready - Press 3

Menu Option 4(Required)

Example: To leave a message for the Pharmacy staff - Press 4

Menu Option 5(Required)

Example: For Pharmacy Hours and Location - Press 5

Menu Custom

Enter additional menu prompt

Menu Custom

Enter additional menu prompt

Voicemail

Would you like to allow customers to leave voicemail messages for pharmacy staff?(Required)

Yes

Voicemail Greeting

Customize the voicemail message and instructions you would like for your customers to follow when leaving a voice mail message, including the information you require to process a prescription. Example: When prompted, leave your name, date of birth, a phone number, and detailed message.

Would you like to allow doctors to leave voicemail messages for authorizations?(Required)

Yes

Voicemail Greeting

Customize the voicemail message and instructions you would like for doctors to follow when leaving a voice mail message, including the information you require to process a prescription authorization. Example: When prompted, leave your name, DEA number, a phone number, and detailed message.

Where would you like to receive voicemail notifications?(Required)

Medtel Phone

Medtel Insights Portal

M-Cloud Extensions

Please enter the username next to the corresponding extension. The username will be displayed on the phone the way it is entered here. For example, "John Smith" or "Reception".

Extension 101

Enter the username for this extension.